FREE SHIPPING IN EUROPE
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FAQ

Shipping:

We offer worldwide shipping. If you cannot find your country in our shipping list, please contact us and we
will ensure all the shipping information providing to you.
Shipping to Europa country’s takes 1 -2 weeks.
Shipping to USA takes from 2-weeks till 1 month.
If you want express shipping, you will need to pay extra 40
euro. please let us know that by contact us directly here.

Returns

When the order arrives, please inspect it while a courier is close. In case there is any transit-related damage to the box/-es please notify the courier and check the box content immediately. If you found a damage to the content as well, please take some quick photos of the box showing the label and damaged box as a proof and mark the shipment on delivery sheet as damaged. Please do not hesitate to notify us sending the photos of the damaged box and damaged detail/-s. We will replace defective or missing parts as soon as possible. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not return the item without confirmation from us. To resolve the complaint, you are welcome to contact us via e-mail: hello@luu-table.com

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@luu-table.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Privacy

Registration data will be processed pursuant to the Personal Data Protection Law.
The information you provide without your consent will not be passed on to third parties or used otherwise , without prior coordination with you.
At the registration process you will not be required to present financial information, only the data necessary for payment of the purchase and delivery notes. The consumer agrees with the processing of personal data.
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Rights of withdrawal

On receipt of a product, please make sure that the goods supplied correspond to the order.
Product expiration date and the manufacturer are placed on the packaging.
The right of withdrawal is the consumer’s right to a given period (14 calendar days) withdraw from the contract (to refuse orders) without paying a penalty, interest or damages.
Guarantees and use the right of withdrawal pursuant to LR laws are in force as well as the type of goods sold and the specific characteristics.
Guarantees of rights is possible if the buyer has remained proof of purchase, which together with the purchased product shall be submitted to the Seller.
If the buyer wants to use the right of withdrawal it must be taken into account that the right of withdrawal can not be exercised:

  • after the expiration of the statutory deadline;
  • the product package is opened and / or damaged;
  • in respect of goods intended for a direct consumption, including medicines, hygiene products and cosmetics.

Exercise of the right of use in case the buyer has delivered the goods Seller shall be addressed, along with the purchase receipt, withdrawal form (download DOCX / PDF) and warranty card, if the customer has been issued.
The money paid for returned goods full amount Buyer will receive thirty (30) days from receipt of the written refusal.
Prepares consumer claim application in free form or filled in a claim application form, which is 1 August 2006, the Cabinet of Ministers Regulation No. 631 “Procedure for Submission and Review of Consumer Claims on non-contract goods or services”:
More information about consumer rights: CRPC website.
The general rules on consumer rights: Likumi.lv.

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